Privacy Policy
Last updated: 2026-10-11
Kayso Chat (the "App") is an AI customer-service app installed on your Shopify store. When a customer asks a question in your store, the App answers using your store's own data; when it can't, it hands the conversation over to you. This page explains what data we process, how we handle it, and how long we keep it.
1. What data we process
- Your store's public data: product names, prices, inventory and descriptions, and your policy pages (privacy, refunds, shipping) and other pages. This content is already shown on your storefront; we read it only to answer customer questions.
- Customer conversations: the customer's questions, the App's replies, and the merchant's replies.
- Store account information: store domain, name, contact email, currency and timezone — provided by Shopify when the App is installed.
- Push subscriptions: the browser push endpoint and keys a merchant's device needs to receive "a customer is waiting for you" notifications.
We do not request or read customer orders or customer lists, and we request no write permissions.
2. Personal data in customer messages
A customer may type an email address, phone number or order number into the chat.
Before anything is written to our database, such content is detected and replaced
with placeholders such as [email hidden], [phone hidden] and
[order hidden]. We keep only a salted hash, used to precisely match and delete that
content when Shopify sends a compliance request. We do not keep the original text.
3. How long we keep it
| Data | Retention |
|---|---|
| Customer conversation content | Content is cleared after 30 days (the row itself is kept as a counter for statistics; no personal information remains) |
| Webhook payloads | 7 days |
| Ingest run records | 90 days |
| Everything else | Kept while the store is installed; deleted on uninstall |
4. Sub-processors
To generate answers, the customer's question text and the store's public data described above are sent to our model providers (chat generation and embeddings). We do not share data with anyone else, and we never use it for advertising or sell it.
-
DeepSeek (
api.deepseek.com) — routes each question and writes the answer (DeepSeek chat models). -
Alibaba Cloud Model Studio (
dashscope.aliyuncs.com, China) — turns your store's content into the vectors used for search.
5. Deleting your data
When you uninstall the App, or when we receive a shop/redact request from Shopify,
we delete all of that store's data within 30 minutes.
customers/data_request: we compile that customer's conversations into JSON and send it to the store's contact email.customers/redact: we clear the content of that customer's conversations.
6. Contact us
Questions about this policy or about your store's data: slotgram7@gmail.com.
7. Changes to this policy
If we change this policy we will update the date at the top of this page; material changes will be surfaced inside the app.